#Northernfail – It’s not just about oversight: it’s a question of ownership.
With the recently coined ‘northernfail’ hashtag now trending on Twitter, social media is awash with real time reminders of the unacceptable levels of service being provided by the Northern Rail franchise.
Anyone who’s used the service recently, or has talked to colleagues or friends who have, will immediately see why it’s been branded as a fiasco. Serious delays and cancellations are now ubiquitous; disruption, upset and misery are the everyday reality for users of this service.
